For Third Consecutive Year NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management, Furthest for Completeness of Vision and Highest for Ability to Execute

NICE continues its Leader positioning in Gartner’s report that
provides an extensive overview of the WEM marketplace

HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that Gartner Inc. has
positioned NICE as a Leader in the Magic Quadrant for Workforce
Engagement Management1, published February 12. NICE has been
recognized as a Leader in this report for the third consecutive year. To
access a complimentary copy of the report, please click here.

Simon Harrison, Sr. Director Analyst and Co-author of the report,
said, “Engaged employees are essential to achieve customer service
ambitions. A new management approach must therefore be adopted to
balance operational goals with how staff feel about their day-to-day

Barry Cooper, President, NICE Enterprise Group, said, “We believe
that this report is a direct reflection of our differentiated vision,
continued leadership and innovation in Workforce Engagement Management.
It’s our conviction that we deliver value to our customers through
relentless innovation and that this is recognized in Gartner’s report
for yet another year. In our view, the NICE WEM offering uniquely
improves employee engagement through a single customer service
application suite that leverages Artificial Intelligence (AI), Robotic
Process Automation (RPA) and capabilities such as persona-based
workforce management and real-time gamification which take agent
preferences and abilities into consideration. NICE remains committed to
harnessing the power of AI and cloud analytics to empower smart,
personalized connections in real time, enabling organizations to stay
ahead of the game. We’re delighted to receive this acknowledgement and
see it as recognition of our innovation and execution as well as for our
continued ability to deliver market differentiation and value to our

Defining a Leader
The annual Gartner Inc. report offers a
comprehensive look at the WEM marketplace as well as a snapshot of the
vendors in it via its Magic Quadrant, which positions companies in one
of the four quadrants, one of which is the Leaders quadrant. The analyst
firm stipulates that “Leaders provide functionally broad and deep WEM
solutions that can be deployed and supported globally. Their software is
suitable for enterprises of all sizes and complexity, and they have
broad industry coverage. Their revenue is strong and new references are
readily available.” 1

1Source: Gartner, “Magic Quadrant for Workforce Engagement
Management,” Simon Harrison, Jim Davies, 12 February 2019.

Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select
only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner’s
research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or fitness
for a particular purpose.

About NICE
NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions.

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see:

Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company’s products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company’s reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.


Corporate Media Contact
Christopher Irwin-Dudek,
201-561-4442, [email protected]

Marty Cohen, +1 551 256 5354, ET, [email protected]

Yisca Erez +972 9 775 3798, CET, [email protected]

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