Berlin based AI startup parlamind has made it: their software is capable of leading the first customer dialogues in spoken language. As a specialist for efficient Customer Service through AI, parlamind already reliably supports their customers via Email and Chat. With the current product enhancement, now, even customer inquiries by telephone can be answered by the AI in a spoken dialogue. In a nutshell, parlamind’s AI handles bilingual customer requests – in German and English – on all three channels: Chat, Mail and Voice. parlamind will show its Omni Channel Intelligence for the first time outside of Germany at The AI Summit LONDON, June 12 -13, booth AI830, https://parlamind.com/en.
The development towards an Omni Channel Solution is a crucial step in optimizing Customer Service: it improves response time for customers, supports agents, and gives them more time to engage in superior Customer Service. “Regardless of social media’s growing relevance, most customer service inquiries are still coming in via the three main channels: chat, mail or phone,” Dr. Tina Klüwer, managing director and founder of parlamind knows.
parlamind has a modular structure. The AI already knows many processes that usually occur in customer service, e.g. termination notices, address changes, questions about returns or opening times, and directly offers this knowledge to new customers. As a result, the customer saves valuable time during the initial training and the system set-up. This advantage is multiplied by the Omni Channel approach, since knowledge trained for one channel can be used in other channels with no additional training necessary.
parlamind is a startup for AI in Customer Service and part of the 4TechnologyGroup (https://4tech.group).
Katja Gaesing, [email protected], +4989/50001340