Customer reviews place Dialpad among the leading VoIP, video conferencing, contact center and unified communications solutions
SAN FRANCISCO–(BUSINESS WIRE)–Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced that it has been named a leader in eight categories within the G2 Fall Awards 2021. The honors are based on Dialpad’s high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions review website.
As the only provider to be named a Leader in G2’s UCaaS, VoIP, CCaaS and Conferencing categories, Dialpad proves to be the only company able to provide a truly Unified Communications as a Service (TruCaaS) experience. Dialpad offers calling, messaging and video meetings in a single platform with AI at its core, helping companies simplify business communications and collaboration.
“We’re grateful to G2 for these accolades, particularly because this recognition comes from Dialpad customers’ evaluations and votes,” said Craig Walker, CEO and founder, Dialpad. “We’re thrilled to be recognized for our innovation across the unified communications and contact center spaces.”
“Rankings on G2 reports are based on data provided to us by real users,” said Tom Pringle, Vice President, Market Research. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”
In this quarter’s report, Dialpad was crowned as a Leader in the following categories:
- AI Sales Assistant
- Auto Dialer
- Contact Center Operations
- Outbound Call Tracking (Dialpad Talk & Sell)
- Sales Coaching
- Video Conferencing
Dialpad was named the #1 VoIP solution and has been a Leader in the category since Summer 2018. This is the third consecutive quarter that Dialpad Contact Center has been recognized as a Leader in Contact Center Operations and the first quarter that Dialpad Sell has been named a Leader in Sales Coaching.
- Check out why Dialpad was named a Leader in seven G2 Summer Reports
- Learn why Dialpad is a Major Player in the IDC MarketScape: Worldwide UCaaS Service Providers for SMB and Enterprise 2021 Vendor Assessments
- Read more on Dialpad’s highlights over the past year
Dialpad is the leading cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis. More than 7,000 of the world’s most innovative businesses, including Domo, Motorola Solutions, Netflix, Splunk, Stripe, T-Mobile, Twitter, Uber and WeWork use Dialpad to connect and collaborate. Dialpad is backed by the world’s leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench. Visit www.dialpad.com for more information and to request a demo.
G2, the world’s leading business solution review platform, leverages 1M+ user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than three million people visit G2’s site to gain unique insights.