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Consumers looking for stellar tech support should consider a Mac since Apple's topped Consumer Reports' latest Ratings of tech support services. The latest annual tech-support survey, conducted by the Consumer Reports National Research Center draws on subscribers' experiences with 10,000 desktop and laptop computers. Results revealed that tech support solved problems for only about 60 percent of the respondents who used it. Apple's tech support was much more successful than others, solving problems more than 80 percent of the time.
The report which includes comprehensive Ratings and buying advice for tech-support services, desktops, laptops, all-in-ones, and monitors are available in the June issue of Consumer Reports, on sale May 6. The reports are also available to subscribers at http://www.ConsumerReports.org.
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