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A surge in online shopping this holiday season left stores breaking promises to deliver packages by Christmas, suggesting that retailers and shipping companies still haven¯¯¯t fully figured out consumers¯¯¯ buying patterns in the Internet era. Companies from Amazon.com Inc. to Kohl¯¯¯s Corp. and Wal-Mart Stores Inc., having promised to deliver items before Dec. 25, missed some delivery target dates.
|Late Surge In Web Buying Blindsides UPS, Retailers|
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