Wednesday, September 19, 2018
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Mt. Gox Call Center Frustrates Clients

By DMO Affiliate
Mount Gox, which collapsed after losing 750,000 bitcoins belonging to clients on its exchange, is finding that some customers dialing in to its new call center are getting lost in translation with only Japanese speaking operators on the other end.. Mount Gox, once the world's largest exchange for the virtual currency, set up the phone line after filing for bankruptcy in Tokyo last week with about $480 million in bitcoins missing. Fewer than 1 percent of its creditors are from Japan, underscoring the difficulties for the thousands of clients who had assets at the company to get answers. Ceo, Mark Karpeles said Mount Gox will try to resume business as a way of increasing repayments to its creditors.
Mt. Gox Call Center Frustrates Clients

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