Video: On Your Side: Passenger Rights
On Your Side: Passenger Rights
Wed, 12 Apr 2017 00:16:14 +0000On Your Side: Passenger RightsOn Your Side: Passenger Rightshttp://chic.clipsyndicate.com/video/playlist/12507/6868827?cpt=8&wpid=2637KLAS Las Vegas, NVto the man forceably dragged off a flight this week.... causing outrage across the globe. ((denise valdez)) fellow passengers recorded the scene as doctor david dao was dragged... screaming across the floor after the flight from chicago to louisville was overbooked. united was trying to make room for four employees of a partner airline.. and asked for volunteers to be bumped. when no one took the financial incentives offered to take an alternate flight ... the airline chose to remove selected passengers at random. when doctor dao refused ... avaiation officiers forced him off. (( ( tyler bridges / witness: "you see the man hit his head on the armrest." "it looked like he was knocked unconscious and then they pull him off the plane.")) ((denise valdez)) >> united airlines c-e-o oscar munoz initally issued a letter to employees, saying staff had "followed established procedures" and calling the passenger "disruptive and belligerent." but since then ... the c-e-o has issued an apology to dao saying quote "no one should ever be treated this way". others are now calling for munoz to resign. ((denise valdez)) >> meantime the u-s department of transportation says it's reviewing whether united complied with rules on overbooked flights. ((denise valdez)) >> this got us thinking.. what exactly are your rights as a passenger on a plane? to answer that question, we turn to 8 on your side consumer advocate, michelle mortensen./// ((michelle mortensen)) >> there is something called the passenger bill of rights. it explains your rights in regards to quite a few issues .... but surprsingly ... you don't have many rights when it comes to being bumped from an overbooked flight at all. why? plain and simple ... airlines have the right to over book. and there are no federal regulations preventing it. when it happens ... typically , airlines ask for volunteers ... offering vouchers for various amounts that usualy expire in 12 months. but if no one ... or not enough folks volunteer ... they decide who gets bumped. and you agree to this every time you buy a ticket. it's actually all spelled out in the contract of carriage ... aka that fine print you never read .... every time you buy a ticket. here's what unite's contract of carriage says verbatim.... that no one may be denied boarding against their will until united or other carrier personnel first ask for volunteers. they then go on to explain ... how they choose who will get bumped if they can't find a volunteer. they say they look at a variety of factors from fare class, itinerary, frequent flyer membership, and when they checked in. now once you've been bumped ... this is where your rights kick in the department of transportation guideliness state if you get to your planned destination more than 4 hours late .... ... you're entitled to 400% of the one way ticket. the amount you can get from them though is capped at 13-50. ((michelle mortensen)) >>> regardless of the legality of the situation .. some may say united is in the midst of a p-r nightmare. united stocks plunged this morning... i'm talking... a billion dollar plunge before recovering at the close of the market today. experts say the company may be affected finacially by this controversey because of the internationally outrage. for example ... people in china are up in arms over this. united carries more passengers between the u-s and china than any other airline. chinese social media is calling for a boycott. on weibo.. china's version of twiiter.... commenter sare calling what happened discrimination .. they are also joking about the u-s and human rights hhere in addition to taking pledges to never fly united again. ((michelle mortensen)) >> however ... many social media users in the u-s are saying the same... and only time will tell if the incident will keep people from flying the friendly skies with them. one more note ... as for that old adage ... about putting the customer first... united says they were doing that. the airline claims if the 4 employees who took the passenger seats had not been on that flight it would have impacted hundreds of other flyers. back to you guys./// katie boer good afternoon!