Dialpad Contact Center Honored for Exceptional Innovation
SAN FRANCISCO–(BUSINESS WIRE)–Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced today that TMC, a global, integrated media company, has named Dialpad Contact Center as a 2021 CUSTOMER Product of the Year Award winner.
Dialpad Contact Center enables companies to establish and manage call centers of any size — from small and medium businesses (SMBs) like ShipEx to enterprises like Motorola Solutions. Designed to deliver exceptional customer experiences, Dialpad Contact Center modernizes the inbound call center with cloud-based technology that flexibly scales, improves agent efficiency and unlocks conversation insights in an easy-to-use interface. With real-time coaching powered by the company’s native Voice Intelligence (Vi™) engine, Dialpad Contact Center delivers answers on-demand. With native integrations to help desks and ticketing systems, the solution gives agents a single place to focus, troubleshoot, and resolve.
“Over the past year as the vast majority of employees worked from home, we saw exceptional adoption of Dialpad Contact Center, underscoring the need for agents to have a quickly scalable, mobile-first, and highly reliable platform,” said Craig Walker, CEO and founder of Dialpad. “With a modern system like Dialpad Contact Center, agents are activated within minutes and turned into super agents using our Voice Intelligence. We’re thrilled that we’ve been able to get our customers up and running seamlessly and to be recognized for our innovative platform.”
The 2021 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Dialpad with a 2021 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Dialpad Contact Center solution has proven deserving of this elite status and I look forward to continued innovation from Dialpad in 2021 and beyond.”
Dialpad is the leading cloud communications platform for AI-powered calling, conferencing and contact centers. Dialpad’s proprietary, real-time Artificial Intelligence engine, Voice Intelligence (Vi™), helps businesses make smarter decisions by giving real-time insights on every call. Built on the Google Cloud Platform for unmatched security and reliability, Dialpad is easy to deploy, integrate and scale. Today, more than 70,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google Workspace, Hubspot, Microsoft Office 365, Salesforce, Zendesk and others to allow every user to be more productive. Customers include T-Mobile, Twitter, WeWork, Uber, Stripe, Netflix, Motorola Solutions, Splunk and Domo. Dialpad is backed by the world’s leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench. Dialpad is headquartered in the United States, with offices in Australia/New Zealand, Brazil, Canada, India, Japan and the UK. Visit www.dialpad.com for more information and to request a demo.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
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